Local plumbing businesses often have smaller crews with just professionals and technicians who spend the most time on the field. The front desk is usually managed by one or two people, while many small businesses don’t have receptionists at all. However, missing calls isn’t a choice, considering the caller could be an existing customer in need of help or a new lead. Plumbing professionals don’t have the time or scope to answer every incoming call, especially when they are tackling emergencies and job sites. If you want to shift the approach, consider setting a live receptionist for plumbers. Here are some things to know!
Answer Every Call with AI
AI receptionists from providers like Signpost are designed to ensure that your business remains always available. Signpost’s answering service uses natural language processing and voice synthesis to offer human-like responses, and the company has clients across sectors and industries in the US. The solution is designed for small businesses and service providers. AI can work 24/7, even on holidays and weekends, and even if someone calls beyond usual hours, they will still get a response.
Book Jobs in Real Time
It’s rather an old conception that AI will sound robotic and boring, which isn’t true. Today, AI answering solutions are way more advanced and do many things at once. Firstly, unlike a regular receptionist, AI can take hundreds of calls at the same time. Also, many providers, including Signpost, allow integrating the system with some of your existing tools, including QuickBooks, Housecall Pro or Jobber AI, which can take appointments and mark them on the calendar so that there is no risk of booking the same slot again or missing available slots. Your internal team doesn’t have to do manual work, which will further reduce the risk of errors.
Prioritize Urgent Service Requests
AI can understand intent. For instance, it can comprehend words like “burst pipe” or “leak”, and these will be flagged as urgent. The system will automatically route the call to available technicians or people from your plumbing crew, ensuring every critical caller is offered quick help. You don’t have to worry about emergency work getting buried under countless routine calls. If the AI answering system has an app, your team can also get alerts and messages.
Help Customers With FAQs
If you choose an AI receptionist, you can update scripts, FAQs, and other details, such as service hours and locations, in the knowledge base. AI will use that information to respond to regular questions and common issues. Your team doesn’t have to waste time on routine calls or repetitive requests, which can be a big plus. In a way, you are cutting the pressure on your team while enhancing customer support and care.
Automated Reviews & Payment Reminders
Your AI voice agent can prompt your customers for quick reviews once the job is marked as complete, and these will help build your brand’s value and perception. If you don’t want to spend huge amounts on additional marketing, just getting more positive reviews can make a big difference. You can expect word-of-mouth referrals with better visibility.
Another advantage is automated payment reminders. Your clients will get updates on when payments are due, and you will be alerted when a payment is made. Your admin staff doesn’t have to waste time on invoicing or calling each current customer for payments. Because the process is centralized, there is little room for errors.
Takeaways
If you don’t want to add more admin team members but wish to keep your customers happy by offering ongoing and timely support, you have to choose an AI receptionist for plumbers. Check online now to find more details!
